F.A.Q's

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Which Browsers can I WATCH THE FILM on?

PCs running Windows 7+ Google Chrome, Firefox, Microsoft Edge, Opera. Internet Explorer is not supported.

HOW DO I GET TICKETS? (Via Showpass.com)

All ticket registrations can be made through Showpass. Ticket links are on each film's individual listing. Emails will be sent to all patrons with direct links to the films for which tickets have been purchased.

CAN I WATCH THE FILM IN MORE THAN ONE LOCATION?

Each film can only be watched on one internet connection or network, but can be watched by any device on that same network. I.e., you can start watching a film on your computer, and then continue on a tablet or phone, as long as those devices are on the same network. You cannot start watching at home, and then continue watching at a second location such as a café.

If you are experiencing issues continuing watching on a second device, ensure that both devices are in the same location and on the same network.

CAN I WATCH FROM OUTSIDE THE ATLANTIC PROVINCES?

No. Because of the film licensing agreements, our ticketing system, ShowPass, uses your IP address to determine if you are within the region, and will not allow you to register a ticket if you are not in the Atlantic region. Additionally, CineSend, our streaming partner, uses your IP address to determine your location when viewing films, and you will be unable to stream if you are outside the region.

WHY DOES YOUR SITE SAY THAT I'M OUTSIDE THE ATLANTIC PROVINCES WHEN I'M NOT?

There are two main reasons why you might be experiencing this message: The first is that your Internet Service Provider (ISP) - Eastlink, Bell Aliant, Purple Cow, Citywide, etc. - has given you an IP address associated with somewhere outside the Atlantic region. This issue is most familiar with cellular data plans, so if you’re experiencing problems buying or watching on your phone, the first step is to try from another device, especially one on your home internet network. We cannot bypass this issue: if you do not connect with a local IP address, you would need to speak to your provider about being provisioned with a new one. 

The second possibility is that you may have a VPN active. A VPN, or Virtual Private Network, is used to connect your computer to a private system via the internet without publicly exposing it. This is not uncommon now with the increase of people working from home accessing their company’s remote server. If this is the case, your best option is to try another device on your home network or reach out to your company’s system administrators if you need assistance temporarily deactivating your VPN. 

It is possible to experience both of these issues simultaneously, in which case both would need to be resolved. 

HOW MANY TIMES CAN I WATCH A FILM? CAN I WATCH MORE THAN ONCE?

Yes! Once a film is started, you have 24 hours to finish watching, but in those 24 hours, you can start, stop, and restart as many times as you like.

DO I NEED TO GIVE YOU MY PHONE NUMBER/EMAIL/PERSONAL INFORMATION? DO I NEED AN ACCOUNT TO WATCH THE FILMS?

You do require an account to watch films being offered through EmergingSTREAM. A Showpass account is necessary to register tickets. An email with instructions on setting up your CineSend account will be sent to all registrants.  

EmergingSTREAM will not sell or disclose your personal information to anyone. It is an offence to send marketing and promotional emails from unrelated external companies without your consent in Canada.

HOW CAN I REGISTER To Watch the Films?

Register through Showpass!!!

IS THERE A PROGRAM GUIDE?

The program guide can be found here, as an interactive PDF. In person events will have a printed program.